Privacy Policy

Last Updated: June 2026

Solace Space Stabilization (“we,” “us,” or “our”) is committed to protecting your privacy and dignity. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario privacy standards.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you fill out our Solace Consultation Request Form, contact us via email, or engage our services: 

• Contact & Identity Data: Your name, phone number, email address, and physical residential address. 

• Consultation & Assessment Data: Information about your living space, what feels most overwhelming, your specific goals, and any voluntarily disclosed access needs you share so we can tailor our support.
  
  

2. How We Use Your Information

We use your information solely to deliver compassionate, barrier-free space stabilization services, including: reviewing your intake request to prepare for your consultation, communicating with you regarding scheduling, invoicing, and updates, and designing custom workflows and safety plans tailored to your processing style and mobility needs.

3. Data Sovereignty & Document Integrity

We believe in your absolute privacy. To ensure all of your data remains entirely yours: 

• Vital Records: All organization, sorting, and digitization of vital records (e.g., wills, medical directives, personal collections) will be performed exclusively using your personal technology.

• No Credential Storage: We will never record, save, or store your private digital credentials, passwords, or login details. 

• Client Responsibility: While we take all reasonable precautions to assist you safely, the ongoing security and management of your digital assets remain your responsibility.
  
  

4. Photography & Visual Data

During our sessions, we may take photographs of your workspace before, during, and after our services. These images are strictly for project tracking, internal accountability, and continuity between sessions. We will never share or use these images for social media, marketing, or public portfolios without your separate, express, written consent via a specific release form.

5. Information Sharing & Disclosure

We do not sell, rent, or trade your personal data. We only share information when: 

• With Your Consent: If we connect you with trusted local pros or third-party vendors for installations or specialty removals, we will only pass along your contact details with your direct permission.

• Legal Requirements: If required by Canadian federal or Ontario provincial law to comply with a legal obligation.
  
  

6. Contact Us

If you have any questions about this policy, wish to view your data, or require this document in an alternative format, please contact us at hello@solacespaces.ca