Solace Space Stabilization Service Agreement
Last updated June 23, 2026
Last updated June 23, 2026
This Agreement is between Solace Space Stabilization (“Consultant”) and you, our Client. By moving forward with a booking and completing your payment, you are agreeing that you have read, understood, and agreed to these guidelines and policies.
Our goal is to create a partnership built on clarity, safety, and mutual respect from day one. If you need this document—or any of our documentation—in an alternative format, or if you simply want to chat through these terms before you pay your invoice, please reach out to us at hello@solacespaces.ca. We want to ensure your entire journey with us is completely transparent, stress-free, and barrier-free.
1. Services: Scope & Exclusions
Our Services: We provide sorting, tidying, organizing, rearranging furniture (under 50 lbs), light cleaning, comprehensive accessibility walkthroughs, and custom environmental safety planning. We will facilitate, call, and supervise third-party services and relocate items (trash/donations) to a designated spot on your property (e.g., curbside)
What We Do Not Do: We do not provide heavy cleaning, sanitizing, or mold/pest/hazard removal. We do not perform appraisals, junk or donation removal services, home repairs, renovations, or installations. We can not and do not provide legal, financial, or medical advice.
Third-Party Services: While we may coordinate third-party vendors, we do not pay for their services. The Client contracts directly with these vendors and remains responsible for their fees. We assume no liability for the performance, acts, or omissions of independent third-party contractors.
2. Payment, Cancellation, and Rescheduling
Payment Policy: 100% of the flat-fee payment is due prior to the commencement of any work. A session is not considered booked until the invoice is paid in full. If we are unable to reach you to finalize your booking within 7 consecutive days of providing an invoice, or if communication ceases for more than 7 days during an active project, we reserve the right to consider the project closed and any pre-paid fees non-refundable.
Cancellation/Rescheduling: We strive to be as understanding as possible. Cancellations made with less than 48 hours notice are non-refundable. We are happy to offer one complimentary reschedule per three-hour session, provided at least 24 hours' notice is given. Any subsequent requests to reschedule are at the Consultant’s discretion and may be treated as a cancellation.
Scope Adjustments: If additional work is required that was not disclosed during the initial consultation (e.g., expanded project area, additional organizing time, or the purchase of storage supplies/containers), this will be discussed with the Client. Any additional services or expenses will be formalized in a new invoice, which must be agreed upon and paid in full before the completion of services.
3. Liability, Safety, and Valuables
Code of Conduct: At Solace Space Stabilization, we are committed to providing an inclusive, respectful, and safe experience for everyone. We believe that mutual respect is the foundation of a successful working relationship. We maintain a zero-tolerance policy regarding harassment, discrimination, or abusive behavior toward any person on the premises. The Consultant reserves the right to immediately terminate the session and the service agreement, without refund, if the Consultant is subjected to verbal abuse, harassment, threats, or any form of intimidation or violence.
Safety & Environment: The Consultant maintains active commercial insurance, First Aid certification, and updates CJMRC background checks every 6 months. The Client agrees to provide a safe, clear, and sanitary working environment. The Consultant is not a medical assistant and reserves the right to pause or terminate work if the environment is deemed unsafe.
On-Site Support & Supervision: To ensure the safety and well-being of all parties, the Consultant does not work alone in a home. We require that a capable adult, family member, caregiver, or support worker be present on the premises at all times during your session. While this individual does not need to be in the immediate workspace, they must be available on-site to provide any necessary support for the household, including the supervision of any minors or pets. The Consultant assumes no responsibility for the conduct, safety, or care of minors, pets, or other individuals on the premises.
Damages: Solace Space Stabilization is not liable for any pre-existing damage, wear and tear, or structural instability found within the home or on any furniture/items being handled. While the Consultant operates with the utmost care, organization involves the handling, moving, and repositioning of personal belongings. The Client is responsible for identifying and securing exceptionally fragile, valuable, or sentimental items (such as family heirlooms or irreplaceable collections) prior to the Consultant’s arrival. The Client acknowledges the inherent risk of breakage or loss during these processes and agrees to hold Solace Space Stabilization harmless for the replacement or repair value of any items damaged or lost during the course of services.
Discovery of Unknown Hazards: If the Consultant discovers hazardous materials (e.g., pests, mold, broken glass, or dangerous structural issues) during the course of work, the Consultant will cease work in that immediate area and notify the Client. The Consultant is not liable for any health or safety issues arising from the discovery or subsequent remediation of such hazards.
4. Confidentiality, Privacy & Photo Release
Absolute Confidentiality: The Consultant operates with the utmost respect for the Client’s absolute dignity, personal safety, and privacy. The Consultant agrees to maintain strict confidentiality regarding all personal, medical, financial, or household information encountered during the course of services, unless disclosure is required by law.
Privacy Policy Compliance: The Client acknowledges and agrees that any data collected during the intake, consultation, or service delivery phases is governed by Solace Space Stabilization’s standalone Privacy Policy, available at solacespaces.ca/privacy-policy.
Photography for Internal Tracking: The Client agrees that the Consultant may take "before, during, and after" photographs of the workspace for project tracking and internal record-keeping purposes only. The Consultant agrees that these images are confidential, kept on secure internal devices, and will never be published or utilized for marketing purposes without a separate, explicit, written release form signed by the Client.
Document & Data Sovereignty: The Client retains all ownership and final responsibility for vital records and digital assets. The Consultant will never handle sensitive digital data outside of the Client’s personal devices and will never record or save the Client’s private passwords or credentials.
5. General
Jurisdiction: This Agreement shall be governed by, and construed in accordance with, the laws of the Province of Ontario and the federal laws of Canada applicable therein. The parties irrevocably agree that the courts of the City of Toronto, Ontario, shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement.
Force Majeure: Neither party shall be held liable for any failure or delay in performance under this Agreement resulting from acts, events, omissions, or accidents beyond their reasonable control, including but not limited to severe weather, natural disasters, transit strikes, public health emergencies, or government-mandated restrictions ('Force Majeure'). In the event of a Force Majeure, the affected party shall notify the other as soon as reasonably possible. Any scheduled sessions affected by such an event will be rescheduled at no additional cost; if rescheduling is not possible, the Consultant will provide a refund for the cancelled session(s).
Dispute Resolution: In the event of a dispute arising out of or in connection with this Agreement, the parties agree to first attempt to resolve the matter in good faith through direct consultation. If the dispute remains unresolved, the parties agree to engage in professional mediation within the City of Toronto before pursuing any legal action, including small claims court. The costs of such mediation shall be shared equally between the parties.
Severability: If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be deemed severed from the Agreement. The remaining provisions will continue in full force and effect, and the parties agree to negotiate in good faith to replace the invalid provision with a valid one that achieves the original business intent.